Privacy policy

This Privacy Policy applies to all personal information collected by datecheck.au.

By accessing or using our website (datecheck.au) or our services, you agree to the handling of your personal information as described in this Privacy Policy.


1. Information We Collect

The personal information we collect depends on how you interact with our website and services. This may include:

  • Your name

  • Your email address

  • Your phone number

  • Information you submit through our website forms

  • Details about the person you are requesting a background check on

  • Any additional information you voluntarily provide during communication

  • Device, browser, and usage data (IP address, analytics, cookies)

We only collect information that is reasonably necessary to provide our background‑check services.


2. Types of Information

Personal Information

Personal Information is information or an opinion about an identified individual or someone who is reasonably identifiable, whether true or not, and whether recorded or not.

If the information does not identify you, it is not considered Personal Information.

Sensitive Information

Sensitive Information includes details such as racial or ethnic origin, political opinions, religious beliefs, criminal record, or health information.

We do not intentionally collect Sensitive Information unless:

  • It is directly relevant to the investigation

  • You provide it voluntarily

  • It is required or authorised by law

Sensitive Information is handled strictly in accordance with the Privacy Act 1988.


3. How We Collect Information

We may collect personal information:

  • When you complete our website forms

  • When you contact us by email 

  • When you provide information during the investigation process

  • Automatically through website analytics and cookies

  • From publicly available sources as part of the investigation

  • From third parties where legally permitted and relevant to the service

We primarily collect information directly from you. If information is provided by a third party, we will take reasonable steps to notify you.


4. Purpose of Collection

We collect and use personal information for the following purposes:

  • To conduct dating background checks

  • To verify identity, history, and publicly available information

  • To identify inconsistencies or red flags

  • To prepare and deliver your DateCheck report

  • To communicate with you regarding your enquiry or service

  • To maintain internal records and comply with legal obligations

  • To improve our website and service delivery

  • To provide limited direct communication (service updates, important notices)

We do not use investigation data for marketing, advertising, or unrelated purposes.

We do not sell, rent, or trade your personal information.


5. Disclosure of Personal Information

We may disclose personal information only in the following circumstances:

  • To trusted service providers (e.g, secure cloud storage)

  • Where required by Australian law, court order, or law enforcement

  • With your explicit consent

  • To protect our rights or comply with PI licensing obligations

  • As part of lawful OSINT investigations using publicly accessible sources

We do not disclose investigation data to marketing partners, advertisers, or unrelated third parties.


6. Security and Retention

We take reasonable steps to protect your personal information from:

  • Unauthorised access

  • Misuse

  • Loss

  • Modification

  • Disclosure

Information is stored securely and retained only as long as necessary to:

  • Provide the service

  • Meet legal and PI licensing obligations

  • Maintain required records

Most investigation records are retained for a minimum of seven years to comply with professional and legal requirements.


7. Access and Correction

Under the Australian Privacy Principles (APPs), you may:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

Requests must be made in writing using the contact details below. We may require identity verification before processing your request.


8. Complaints

If you have concerns about how your personal information has been handled, please contact us using the details below.

We will review your complaint and may request further information. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).


9. Overseas Transfers

Some personal information may be stored or processed overseas (e.g., Google services). Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the APPs.


10. Children’s Data

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided information, please contact us so we can delete it.

11. Advertising & Meta Technologies

We use Meta advertising tools, including the Meta Pixel, Advanced Matching, and the Meta Conversions API, to help improve ad performance and reach people who may benefit from DateCheck’s services. These tools allow Meta to receive certain customer activity data from our website, such as page views, form interactions, and general usage patterns.

Meta may use this data to deliver more relevant advertising to you across Facebook, Instagram, and other Meta products. You can disconnect this activity from your Facebook account at any time by adjusting your Off‑Facebook Activity settings within Facebook.

We do not sell personal information. Data shared with Meta is used solely for advertising optimisation and measurement. For more information on how Meta processes this data, please refer to Meta’s published privacy resources.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our services indicates acceptance of any changes.


13. Contact Us

If you have questions, requests, or complaints regarding privacy, please contact:

Email: admin@datecheck.au